- 2026-09-23Why we charge for customers, not seats
Seats cost us nothing to serve. AI replies and email do. So that's what the price follows.
- 2026-09-22What we count as an AI resolution, and what we don't
We bill for conversations the agent closed on its own. Here's exactly where that line sits.
- 2026-09-21Closing the loop: from a vote to “you asked for this”
How a feature request moves from the board to the people who asked for it, without anyone updating it by hand.
- 2026-09-20Answer support from a Slack thread
Every conversation lands in your team's channel as a thread. Reply there and the customer gets it by email or in the messenger.
- 2026-09-19Sort feedback by revenue, not by volume
The loudest request and the most valuable one are rarely the same post. Harkly shows you both.
- 2026-09-18One customer, every screen
The person who voted, the person who emailed support and the person using your iOS app are the same person. Harkly treats them that way.
- 2026-09-16Moving from Canny or Featurebase in an afternoon
Posts, votes on the people who cast them, comments and statuses come across. So do your Intercom and Zendesk conversations.
- 2026-09-15Hello, Harkly
Why we built a feedback and support platform that charges for customers, not seats.