Free
$0/mo
Every module for a product finding its first customers.
- Feedback, roadmap, changelog, help center, inbox
- Unlimited seats
- 250 identified customers
- 1,000 changelog and campaign emails a month
- AI with your own Anthropic key
- Harkly branding
Pro
$32/mo, billed $384 a year
Your domain, your brand, your tools.
- Everything in Free
- 2,500 identified customers
- 100 AI resolutions a month, then $0.29 each
- 10,000 emails a month, then $1 per 1,000
- Custom domain, no branding, custom CSS
- Linear, Jira, GitHub and Slack
- Audit log export
Team
$99/mo, billed $1,188 a year
Automation and SLAs for a real support team.
- Everything in Pro
- 10,000 identified customers
- 500 AI resolutions a month
- 50,000 emails a month
- Workflows and outbound campaigns
- SLAs and round-robin assignment
- HubSpot and Salesforce sync
Scale
$249/mo, billed $2,988 a year
For products with tens of thousands of customers.
- Everything in Team
- 50,000 identified customers
- 2,000 AI resolutions a month
- 150,000 emails a month
- SSO / SAML for admins
- EU data region
- DPA and uptime SLA
- A named contact
Enterprise
Past 50,000 customers, or running it yourself with support.
- Custom customer, AI and email volume
- Self-host license: SSO and audit export
- Dedicated infrastructure
- Security review and custom terms
Every paid plan starts on Free; upgrade from Settings → Plan & billing once you're in. Self-hosting is free under the AGPL.
Compared
What the same team pays today
| Team | Featurebase Growth | Featurebase Professional | Intercom Advanced | Canny Pro | Harkly Pro | Harkly Team |
|---|---|---|---|---|---|---|
| 2 people | $58 | $118 | $170 | $79 | $32 | $99 |
| 5 people | $145 | $295 | $425 | $79 | $32 | $99 |
| 10 people | $290 | $590 | $850 | $79 | $32 | $99 |
Public pricing as of September 23, 2026, annual billing. Featurebase adds $0.49 and Intercom $0.99 per AI resolution; Harkly includes 100 on Pro and 500 on Team, then $0.29. Canny's Free plan stops at 25 tracked users.
Questions
- What counts as an identified customer?
- A person your app told us about through identify, a JWT, the API or an import: someone with an id or an email. Anonymous visitors, votes cast before sign-in, and your own teammates never count.
- What's an AI resolution?
- A conversation the AI agent closed on its own: it answered, nobody on your team had to reply, and it didn't hand off. Answers that end in a handoff, Copilot drafts for your team and help-center search don't count.
- What happens when I go over?
- Customers: nothing stops. Owners get an email at 80% and 100%, and the next plan up is the honest fit. AI resolutions past the allowance are $0.29 each and emails $1 per 1,000, on the next invoice. On Free, changelog and campaign email pauses at the allowance until next month.
- Seats?
- Unlimited on every plan, including Free. Support, product, engineering and the founder all get a login.
- Can I use my own AI key?
- Yes, on every plan, with no markup and no metering: you pay Anthropic directly and Harkly doesn't count resolutions. On Free it's the only way to turn AI on.
- Can I self-host?
- Yes. Harkly is AGPL-3.0 and runs from one docker compose file with every module. SSO/SAML for admins and audit-log export need a license key, which comes with Enterprise.
- Annual billing?
- About two months free on every paid plan. Switch between monthly and yearly any time; Stripe prorates the difference. On a yearly plan, overage settles on the yearly invoice.
- Can I cancel?
- From Settings → Plan & billing, in one click. You keep the plan until the end of the period, then drop to Free with all your data.